A good word for Bigpond

Joan's sister Dorothy recently had a scare with a positive from a breast screen. She was able to have a Lumpectomy which removed the cancer and one lymph gland . A follow-up consultation brought good news and her oncologist is confident that they had been successful. She will be having a week's worth of radiation and be on a daily medication for 5 years.

There are many bad stories about Telstra/Bigpond's help line for computer worries. Over the weekend I had the job of setting up a wireless modem for a friend of my brother. The modem is a BigPond modem about the size of a packet of TicTacs. I was having all sorts of difficulty which was my own fault. I repeatedly typed in her email address which was hand written on a piece of paper. Un-noticed by me was a period/full stop between her first and second names. It must have looked like as bit of fly poo to me and so I hadn't keyed it into any of my attempts at creating the account. Sooooo, I decided to ring Bigpond help. I was talking to a young fellow in the Phillipines and eventually after he made several attempts to activate the account he asked me to take a careful look at the email address again. There is was. He entered that correct address and it was up and running. At that stage I asked him for mail details such as incoming mail server etc so that I could set up Apple Mail for her. He probably correctly assumed I was a complete dummy and told me to sit back and he would remotely set up Mail and anything else I wanted help with. Sounded good to me and I watched as things were moved around on the screen remotely from an office in the Philippines. I do know about several applications to do this, but I have never seen it done. A very pleasant young guy who was worthy of some award.
Thanks Bigpond.