Thursday, September 10, 2009

Westinghouse SweepEZE

I wrote about the auto vacuum dust bin our son gave me for Fathers' Day. It worked a treat when we initially opened the present and oohed and aahed over it as one does when given a pressie. Then yesterday I tried it again and the auto function failed to work. It is not a biggy....the broom can touch a manual button on the front of the machine and it certainly does suck the dust up.

On closer inspection there are two sensors near the vacuum mouth...I cleaned them with a tissue, but still no go. On the warranty brochure there is a 1 800 number so I settled down in a comfy chair expecting it to be a 45 minute adventure. Pleasant surprise! A human answered and put me straight through to a Tech. No recorded warning messages about the call being monitored for training purposes, no list of alternatives to press to get further into the bowels of customer assistance.....straight through!

The Tech bloke asked what the product was and I told him it was a Westinghouse SweepEZE. He confidently said...'So you're the bloke who bought that?' Funny; but not the usual conversation one has with customer service. He explained that they were long gone from the product lineup and that they didn't even have one to replace mine. He didn't have a solution as most products these days are not repaired merely replaced. I told him it wasn't a problem and we wished each other well and I hung up.

Strangely I came out of the whole thing feeling good. Actual voice contact and then a bloke with a sense of humour, even if the joke was on me.


Jenny said...

What simple things keep us happy :)

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