Thursday, August 26, 2010

Insurance claim

Yesterday Joan decided that she was not going to stay home and had me drive her to the regular meeting of a small group she has been a member of for over 20 years.

She got a lift home and was very tired when she came inside. The situation she is in, plus the horrible side effects of the chemo hit her for six when she opened a letter from a man she had been in a minor traffic accident with in a shopping centre car park on the 12th of June.

He is insured with the same insurance company as us (RAC) and although both cars have been repaired, RAC had neglected to send a paper for Joan to sign acknowledging that a $350.00 excess was to be paid to the other party. As it happens the letter from the RAC was also in the mail, posted 2 days ago.

He originally wrote a mealy-mouthed letter soon after the event, and now in this letter he suggests that we are 'not people of integrity' and threatens legal action to recoup the $350.00.

Joan rang the RAC and after talking the operator through the situation, was satisfied that they would contact him and suggest that his letter was rude, the implications ill conceived and any delays were caused by the RAC tardiness in contacting us about the matter. Joan is normally quite adept at handling such situations, but this one caused her considerable grief.

We don’t expect to hear from him, but I feel like finding out where he lives and doing a ‘Round Up’ job on his front lawn. Bastard!

1 comment:

Jenny said...

Round Up would be a very satisfying way to deal with a jerk. Though writing about it on the internet is probably not such a good idea :)