Thursday, October 2, 2008

Don't Miss Out

For the last 5 or 6 weeks I have been engaged in a bit of a wrangle with a business based in N.S.W. named R&C Solutions but trading as Don’t Miss Out. They don’t have a phone number listed and our dealings have been by email and lots of chat sessions with several of their operators. They are auctioneers and have many items on

That is where I came to bid and win two items from them. The first item was a mobile phone the same as my current phone, a Sagem. The battery in my old Sagem was on the blink and I won a brand new Sagem for $8.27 plus postage; a real bargain…and it arrived two days after making payment and works very well.

The second item I won was a laptop computer. As it turned out I didn’t want the laptop. The person I was bidding on behalf of decided she didn’t need one anymore. At that stage I had made the winning bid. OK, I thought, I would on sell it as it was priced right.
Unfortunately Kev didn’t read the description of the item and it was described as in poor condition. Bummer!

I waited a couple of weeks before contacting Don’t Miss Out and that is when the Merry Go Round started turning. Every day I contacted them I had to jump through the hoops regurgitating the item No., invoice number, payment details and eBay item number. Each time the operator would put me on hold whilst she searched the warehouse. I was even told to trace the item myself through the shipping company…nothing.

At four weeks, I demanded to know whether the item was lost; whether in fact it had been sent and whether in fact it existed. Twice I was told that it had been located and sent that day. At five weeks I asked for a refund. My daily rants must have worn them down as full refund of my money was made by PayPal.

Lucky I was able to get out of accepting a laptop in poor condition.

Does this stop me/us buying on eBay? No. Yesterday I ordered print cartridges for our Brother all-in-one printer at around at third of the regular price.

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